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+91 868-000-9100
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Packaging & Delivery
FAQ Services
Returns Policy
Find Us
168E Nehru St, Ram Nagar, Coimbatore 641009, India
Support
Call: +91 868 000 9100
Email: info@hylifepharama.com
Working hours
Mon – Sat: 10:30 – 19:00
Sat : 10:30 – 16:00
Have Any Question?
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Frequently Asked Questions
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Privacy policy overview
This section describes how an online pharmacy website, such as hylifepharma.com, collects, uses, and shares user data.
Information typically collected:
Contact information: Name, email address, phone number, and physical address.
Health-related information: Prescriptions, health history, medical records, and diagnostic results. This sensitive information is collected to provide services like online consultations and medicine delivery.
Transaction and payment information: Details related to purchases, payment methods, billing address, and transaction history.
Technical data: IP address, browser type, operating system, and information from cookies and other tracking technologies.
How information is used:
To process and deliver orders.
To provide and improve online services and user experience.
For business analytics, marketing, and to personalize content.
To communicate with users regarding their orders and promotional offers.
For legal and security purposes, such as fraud prevention and compliance with applicable laws.
Information sharing:
Personal data may be shared with third-party partners and service providers for functions like payment processing, delivery, and analytics.
In some cases, information may be shared with affiliated companies or business partners.
Aggregated or anonymized data may be used for marketing and research purposes.
Information may be disclosed if required by law or a government agency.
Terms and conditions overview
This section covers the rules for using an online pharmacy website, including user eligibility, intellectual property, and limitations of liability.
Common terms included:
User eligibility: To use the website and its services, users must be of a specific age (e.g., over 18) and legally capable of entering into a contract.
Account responsibilities: Users are responsible for maintaining the confidentiality of their account details, such as user ID and password.
Intellectual property: The website’s content and trademarks are the exclusive property of the company or its licensors. Users are prohibited from copying, distributing, or modifying the content without permission.
Disclaimer of warranty and liability: The company typically provides services on an “as is” basis and disclaims most warranties. It limits its liability for damages, and users agree that they use the service at their own risk.
Governing law and jurisdiction: For a company like Hylifepharma in India, the terms are often governed by the laws of India, with legal disputes referred to courts in a specific city, like Mumbai.
Prohibited uses: Users are forbidden from using the service for illegal or fraudulent activities or in any way that could harm the website or its users.
Amendments to terms: The company reserves the right to update its terms and conditions at any time. Users are responsible for reviewing these changes periodically.
.Shipping and return policy
Shipping policy
Delivery process
Prompt delivery: We prioritize prompt delivery of your health products. We generally deliver orders within 1–7 business days, but delivery times may vary depending on your location.
Order tracking: Once your order is dispatched, you will receive an email and/or SMS with tracking information. You can use this to monitor the status of your order.
Delivery charges: Shipping charges are based on your order value and delivery address. You can view the estimated shipping cost in your cart before you complete the checkout process.
Free shipping: We may offer free shipping for orders over a certain amount. Please check the current offers and terms on our website.
Check upon delivery: We strongly recommend checking the items at the time of delivery. If you notice any damage or a tampered seal, do not accept the package.
Return, refund, and cancellation policy
Our team at Hylife Pharma is committed to ensuring you receive correct and undamaged products. If you face any issues with your order, we are here to assist you.
Eligibility for returns
You can raise a return or replacement request within 7 days of delivery for the following reasons:
Wrong product delivered: The product delivered does not match your order.
Expired or near-expiry product: The product is expired or has a remaining shelf life of less than three months from the date of delivery.
Damaged during transit: The product or its packaging arrived in a damaged condition.
Non-returnable items
For safety and hygiene reasons, certain products are not eligible for returns unless they are defective, expired, or incorrectly shipped. These include:
Opened, partially used, or disfigured items.
Products with tampered seals or missing accessories/freebies.
Items explicitly marked as “non-returnable” on the product detail page.
Products requiring cold storage, such as vials, injections, and vaccines.
Items related to personal care, baby care, food, and nutrition.
Conditions for returns
For a return to be processed successfully, the following conditions must be met:
The return request must be raised within the specified timeframe (7 days from delivery).
The batch number on the product must match the one on the invoice.
The product must be in its original manufacturer’s packaging with all labels and barcodes intact.
Partially consumed strips or products are not eligible for return; only fully unopened items can be returned.
Return process
Initiate a request: To initiate a return, contact our customer support team via our contact us page or call us at [Insert Hylife Phone Number].
Verification: Our customer care team will verify your claim within 72 business hours.
Reverse pickup: If your claim is genuine, we will arrange for a reverse pickup of the product.
Verification after pickup: Once we receive the product, we will conduct a quality check. The refund process will be initiated after successful verification.
Refund policy
The refund will be processed based on your original payment method. The typical timelines are:
Online payment (credit/debit card, UPI): 7–10 business days for the amount to reflect in your bank account.
Other wallets: 2–3 business days for the amount to be credited to your wallet.
Cash on Delivery (COD): The refund will be processed via a fund transfer to your bank account. You may be required to provide your bank details to our customer care team.
Order cancellation
Customer cancellation: You can cancel your order at any time before it has been shipped. Orders that have already been shipped cannot be canceled.
Hylife Pharma cancellation: We reserve the right to cancel orders due to non-availability of stock, errors in pricing, or other unforeseen circumstances. If we cancel your order after you have paid, the amount will be refunded to you.
Free Delivery*
(* Order value above Rs 2000 )